What payment methods do you accept?We only accept PayPal as our payment method. Please be aware that personal checks, money orders, bank transfers, debit cards, or cash on delivery will not be accepted.
How secure is my online order?Your security is our top priority. We use SSL encryption to protect your payment details during transmission. We do not store your payment information on our servers.
Can I modify or cancel my order after placing it?Once an order is placed, it may be accepted or rejected, even after confirmation. If an order is canceled after payment authorization, a refund will be issued to the original payment method.
When will my order arrive?Delivery times depend on the shipping option you choose. We will email you tracking information once your order ships, typically within 24 hours. Please note that we are not responsible for customs delays in your country.
Can I use multiple discount codes on a single order?Unless stated otherwise, promotions and discount codes cannot be combined with other offers.
Do I need an account to place an order?No, you can place an order as a guest. However, creating an account offers benefits such as faster checkout, easy access to order status and history, and updates on new products and promotions.
How can I track my order?Once your order ships, we will send you tracking information via email so you can monitor its progress.
What should I do if I receive a damaged or incorrect item?If you receive a damaged or incorrect hat or sun hat, contact our customer service team immediately at [email protected] with your order number and a photo of the item. We will help you resolve the issue quickly.
Do you ship internationally?At this time, we only ship within the United States.
How can I contact customer service?For inquiries, please email us at [email protected]. Our customer service team is available Monday through Sunday, 10 a.m. to 5 p.m. EST.